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Help center
Troubleshooting guides for the most common questions.
Audio won't play
Phonq streams full-length tracks, so buffering is normal on slow connections. Try pausing for a moment, skipping ahead, or switching to a lower-quality network. If a specific track fails, it may be unavailable on Jamendo's side — try another one.
Waveform isn't animating
The live visualizer uses the Web Audio API, which some browsers restrict for security when a stream's CORS headers aren't present. Phonq automatically falls back to a decorative visualizer. Playback is never affected.
Favorites not saving
Favorites, playlists and history require sign-in. If you're signed in and still see issues, refresh the page. If it persists, your session may have expired — sign out and back in.
How do I download a track?
Open the track and look for the download button. It only appears when the artist has enabled downloads. Downloaded tracks are yours to keep, subject to the Creative Commons license shown on the track.
Still need help?
Check the FAQ first, or email us and we'll get back to you.